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Very simple. Within 30 days of receipt of your shipment (including gifts), you may return any items to Games Unlimited, for any reason, for a full refund of the cost of merchandise. We do not refund the shipping cost. This includes:
Any unopened (still in its plastic wrap) merchandise; this is essential or the item becomes unsellable for anything even near the original price.
Items like Chess &
Backgammon in new condition with original packaging and all
accessories. Tiles from Dominoes, Rummy & Mah Jongg sets
must be still be shrink
wrapped.
You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return. For example, if you paid via credit card, a credit will be issued against that credit card. If you used PayPal, the credit will be made to your PayPal account.
Note: There will be a 10% restocking fee for items returned more than 30 days after the initial sale, although we will waive that fee for items purchased in December since most are given at Christmas. Those items must be returned by February 1.
Again, we do accept the return of used, abused, or damaged merchandise.
There will be no refund for items not shrink wrapped & in new condition.
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Returns are accepted as per the following procedure:
Customer Service
and
other information
***FOR DOMESTIC (U.S.) Customers:
If you have a problem of any kind, please contact us via E-MAIL, and one of our
Internet Customer Service people will get back to you quickly. Do not call; you
will likely get a clerk in our retail store who will not be equipped to assist
internet sales problems. An e-mail will be answered and addressed much faster by
our Internet Customer Service.
***FOR INTERNATIONAL Customers:
TBA
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Jigsaw Puzzles:
Although Jigsaw Puzzles are warraned and serviced by the manufacturer, please read the message below before contacting the company.
"A missing puzzle piece is an extremely rare occurrence, considering the thousands of puzzles that we sell each year. Very infrequently a piece is actually missing from the box but, more likely, the piece has simply been misplaced somewhere in your home regardless of how experienced and careful you are with your puzzles. We ask customers to allow a few days, keeping an eye out as they go about their day-to-day routine. We feel confident that the piece will show up, and not necessarily in the same room where the puzzle is being constructed – or, sometimes, not even in the same house!"
Here are just a few of the many comments we’ve received from customers who were sure they were missing a piece:
“This is a household of adults, and we have been very careful to make sure it could not be found.” (They later called when they did, in fact, find the piece.)
“You were right! It was stuck on the back of a magnet!!!”
“After receiving your message, we once again searched everywhere imaginable and went through the puzzle pieces one by one for about the 13th time. My husband found the corner piece just lying under the table.”
“Praise the Lord!!! I can’t believe it! It was under the table brown side up. I was on my hands and knees and still didn’t see it. A friend came in and I said we were missing a piece. He looks down and says ‘Here it is.’ Thank you for your advice and help.”
“Your letter inspired my wife to consider another possibility and locate the missing piece. Now we can proudly display our family project.”
“I took your advice and widened my search and found the piece – Have no idea how it got that far away from the table.”
“The most amazing thing. On Monday I cut out the barcode and was going to send it to you. Then I got sidetracked and started cleaning. Swept the dining room (which of course has been swept many times since the week before Christmas). Noticed something jammed under the leg of the table………..got down, pried it out and voila! The missing piece!!! I was so amazed that I called my daughter at work. Neither of us could believe it.”
“Guess what we found……..a little missing piece of FDR’s head.”
“We found it!!!! We are so glad because it just made us sick to think we had worked so long on that beautiful puzzle to have a piece missing.”
Thanks for your prompt reply, but we finally found it hiding in plain sight on my oriental rug. It was the same color as the puzzle piece. Only way we found it was when my husband got down and looked sideways at the level of the rug.”
“I wrote to you about a missing piece and you were exactly right! We found the missing piece yesterday out on the back porch. We’re blaming the cat.”
“Well, wouldn’t you know it. In the light of a new day, we found the piece. There is a TEXAS-size smile in our home.”
“You wrote to me asking me to continue to look for our missing puzzle piece. You were so right. We found it. But I am very disappointed you were unable to tell me exactly where to look! Since you have all those years of experience and stories I thought you might be able to know that this piece had disappeared under the baseboard in our dining room. Upon a thorough spring cleaning it partially came out with the use of a vacuum cleaner. Thank you again for your puzzles and your extremely interesting e-mail. Here is one to add to your stories.”
“Last night when I put the puzzle away and put my placemats back on the table, there was the piece under the place mat.”
“My little girl found the last piece on her Dad’s bathroom counter. I’m not sure if she brought it there or if our kitten did.”
“An extended family member who was helping me make the puzzle came back over the other day. Somehow the missing piece had followed him home.”
"How it got into my sweater/sweatshirt pocket, I'll never know!"
“Great news!” I found both of my missing pieces. One was actually under the felt of the puzzle roll-up system, which was under the puzzle itself. So how it got there is anybody’s guess. The other one is an even bigger mystery. It was under the paper covering the floor of my parrot’s cage. I’ve lived here long enough to know the house isn’t haunted. But I do have some suspicions about my dog and bird being in cahoots to cause some mischief! Seriously though, this is a strange one.”
From an office puzzle club: “I want to thank you for your quick reply regarding our missing puzzle piece and I wanted to let you know that it has been found! It was on the floor of a vehicle driven by an owner of the company.”
“It showed up today. Right in the middle of the living room which had been vacuumed more than once since its disappearance. I am highly suspicious that the cat had something to do with this mystery.”
“Thank you for replying to the loss of my puzzle pieces. We found one and then after another search all over with no luck my 3-year-old granddaughter came in and looked up at me and said ‘Nana, look what I found in my baby’s diaper bag!” The other puzzle piece was placed in my hand.”
(Another granddaughter put it in her little purse, so always check with the grandkids!!!)
“My husband had it...........it seems when he was a kid growing up at home he would hide one piece so he could place the last one in the puzzle.”
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If you feel you’ve searched thoroughly and still cannot find your missing
piece we can provide you with the proper manufacturer's customer service
department.
Below is a list of some of the Customer Service links or emails for problems in this area. We will add to this list as necessary.
Hasbro/Milton Bradley/Parker Brothers
Of course, if you have any questions, contact us.