Returns

Very simple. Within 30 days of receipt of your shipment (including gifts), you may return any items to Games Unlimited, for any reason, for a full refund of the cost of merchandise. We do not refund the shipping cost. This includes:

  1. Any unopened (still in its plastic wrap) merchandise

  2. Items like Chess & Backgammon in new condition with original packaging and all accessories. Tiles from Dominoes, Rummy & Mah Jongg sets must be still be shrink wrapped.

You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return. For example, if you paid via credit card, a credit will be issued against that credit card. If you used PayPal, the credit will be made to your PayPal account.

Note: There will be a  10% restocking fee for items returned more than 30 days after the intitial sale, although we will waive that fee for items purchased in December since most are given at Christmas. Those items must be returned by February 1.

There may be additional charges for Items not still shrink wrapped as required above.

There will be no refund for items that are used, abused or damaged.

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Returns are accepted as per the following procedure:

  1. Email us and we will send you a "Return Authorization" number. Print this number on the box.
    Returned items must have this RETURN AUTHORIZATION to qualify for a REFUND
  2. Pack the items along with the packing slip (receipt), if available, securely in a box. You can use the box the items arrived in or another box, if you prefer.
  3. Send the item(s) to:
    Games Unlimited
    2115 Murray Ave.
    Pittsburgh, PA 15217
    RA # ****-****-****

Customer Service
and
other information

***FOR DOMESTIC (U.S.) Customers:
If you have a problem of any kind, please contact us via E-MAIL, and one of our Internet Customer Service people will get back to you quickly. Do not call; you will likely get a clerk in our retail store who will not be equipped to assist internet sales problems. An e-mail will be answered and addressed much faster by our Internet Customer Service.

***FOR INTERNATIONAL Customers:
TBA

 

 

Some items, like Jigsaw Puzzles for example, are warranted and serviced by the manufacturer. Below is a list of some of the Customer Service links or emails for problems in this area. We will add to this list as necessary.

Ravensburger AND FX Schmid

Great American

Sunsout

Buffalo Games

Hasbro/Milton Bradley/Parker Brothers

Of course, if you have any questions, contact us.