Thanks to the Philadelphia Examiner's Robert Moyer for the story on our store.

Customer Testimonials: Last update, 19 December, 2011 05:21:36 PM

• Thank you so much for your great business practices!  You helped me when I put the wrong state on my order, you added the pushers to my order, and now you refunded my money, when I double clicked the button, in the blink of an eye.  You are what American businesses should strive to be!  It was a pleasure to order from you and I hope to again someday.  Have a blessed holiday season and know that what you do so well is valued by me and hopefully many others. Marcia F (Tallahassee)

• Hello, You are really nice people. I'm impressed by the level of your customer service. To that point if you need me to write a testimonial, please let me know - I'd be more than happy to do that. Many thanks, Pam (NSW, Australia)
• Sounds great! So let's try and do it that way. I'm gonna do my order as soon as possible and you can email that form to me. By the way, I have to say, I have never had so great and fast service ever! Thanks a lot and take care. Riku, Finland
• I'm just really appreciative of the professional manner in which you handled this oversight. Yours is a case study in customer relations. I conduct marketing workshops for faith-based organizations, and you bet I would cite your response for years to come. Thanks!  Oliver, Kansas
• Thanks for your help. Your customer service is unparalleled! Feel free to quote me on that....Braden, Pittsburgh, PA

• Nice to get an actual phone call rather than the usual e-mail. Nice job guys! Thanks   <Randy, @ L.S.U.

• Puzzles arrived yesterday as promised in good shape and ready to go.  Thanks for your personal service. It's so nice to deal with a company that actually takes the time to communicate with you. My mother's friends are all elderly and have sight problems but enjoy doing puzzles. I had run out of appropriate puzzles locally.  We will be back, and I'll tell the others. <J.G., Homer City, PA.

• To the sales team.... I refer to my recent order and just want to express my continued delight at the Internet shopping service you provide, demonstrated each time I purchase by giving me value for money and a most efficient service. For a few years now, I have been using your service to buy larger piece puzzles for my 87 yr old mother in law, as I can only source a limited amount of similar items in the United Kingdom.  It seems strange having to purchase these items from the USA, but that's the global Internet market we live in. I am frequently asked by my mother in law, "are you going to get me more puzzles soon?" and I know that means a visit to bgamers.com.  My most recent transaction only took 8 days to cross the Atlantic, door to door, and if that isn't good service, I don't know what is! Despite the distance between us, I would have absolutely no hesitation in recommending your service to others.
  With grateful thanks,   Ian Wallace, Aberdenshire, Scotland, United Kingdom
• I just wanted to let you know how pleased I am with the service I received from you.  I had emailed a question and received an answer right away.  Also, I ordered several  300 piece Large Format puzzles late Monday evening and received the order on Thursday, which I was very happy with.  I will definitely order from  Games Unlimited again. Thank you. Rachel (Washington, IL)
• Hi! .......I want to give you some feed back regarding your service and the products you sell. I have done all my Christmas shopping on-line for five years. The service Bgamers.com (Games Unlimited) provides is excellent and out performs much larger retailers. Your on-line service manages to retain the feel of the one-on-one face-to-face personal touch a customer would get in a brick and mortar store. That takes extra effort by a skilled staff. Kudos to all for your hard work.I will be a frequent visitor to your site because not only do you have hard to find items of high quality but you provide the thing most difficult to find in retail sales... quality customer service.  BGamers went the extra mile for me. Thank you -Doug (near Bloomington, IL)

  Others:

  • My father has Alzheimers. Large format puzzles with 300-500 pieces are all that he does. He is doing 2-3 a week. We have an 
    entire bedroom full of them!! Keep it up (the outstanding selection) !!!!! Debbie (Los Angeles)

  • I am absolutely thrilled to see the selection of  large format puzzles. I have been buying my Grandmother 3 puzzles every reason there is to give
    a gift (mother's day, her birthday, Christmas, etc) for the last few years and I have purchased all of the puzzles Ravensburger makes. 
    Your selection is fantastic, please continue to add more! ;-)  Ronald (San Jose, CA)

  • Thanks for your great service.  The package arrived Tuesday (2 days after our conversation)!  I am director of a lifelong learning 
    program and we are offering Mah Jongg for mental fitness of aging learners.  The instructor suggested I order these, & I'm delighted.  Thanks 
    again for your phone call & prompt service. I'll recommend your company to my friends! M.S. (Galveston, TX)

  • I placed an order and was absolutely amazed how quickly I received it.  I ordered on Thursday afternoon and shortly
    after noon on Friday it was at my door.  I absolutely can't ask for better service.  Thanks and I will definitely use your 
    website again. Sandra (West Chester, OH)

  • Thanks for checking my order before shipping it. Despite the scratch, I'll take it anyway! Thank you, too, for reducing
    the price; it's nice to do business with such an honest company.  Bobbi (Blairsville, PA)
     

  • Just wanted to let you know how much I appreciate the emails from you confirming shipments. Thanks for the great service!
    Tara (Irvine, CA)
     

  • Thanks guys! The package got here on Thursday in perfect condition due to your care in packing. My son will love it! I'll be back to visit soon.
    Susan (Vancouver, BC Canada)
     

  • Thank you guys so much for the level of service you have shown me through this order process. It's easy when things go as planned but when there is a problem, it's good to know you are there to help. I am definitely coming back here for all my games from now on! You guys are awesome.
    David (Orem, UT)
     

  • I ordered 3 puzzles from you and on the same day ordered 2 from a store near London. Today, I received your parcel with all 3 puzzles and have yet to hear about the other. Impressive... Richard (Lancashire, England)
     

  • Thank you guys for your help. I found your service to be excellent, and look forward to doing business with you in the future.
    Roger (Fountain Valley, CA)
     

  • Well, you said the puzzle would back in stock in 10 days, and it was delivered to my office today after only 12 days. Just wanted to let you know how much I appreciate your efforts. Good job. Anthony (Chattanooga, TN)
     

  • Hi! This was my first time ordering from you site. My puzzle-crazy mom really wanted a puzzle of The Last Supper, and you had exactly what I was looking for. I wanted to knock her socks off, and I did. Thanks for all the help in finding it. You are the best!! Nikki (Brunswick Hills, OH)
     

  • I would like to thank you for your help with the missing game piece. Frankly, I didn't expect much when I first sent the email to you. I really appreciate the efficient way you handled everything......... Thanks again for all your help and I will probably be ordering again before long. Keep up the fantastic work. Joanne (Oak Park, IL)
     

  • My friend say to me. Do you relly trust on someone who live on the other side of the ocean and to give him my card number. Then i say Yes. Because I se that you are a honest Person. For if you not have bin that, You will try for all this time to use my card. Thank you, that all you do for us. Everyone love the dominoes. It`s veary nice of you. Hugs. Eva (Tomstad, Norway)